CURRENT & PREVIOUS POSITIONS

As Executive Assistant to the Managing Director, I supported the leadership and transformation agenda of a manufacturing group with approximately 250 employees across three locations in Germany and Hungary. 

Working closely with the Managing Director and senior leadership team, I contributed to organizational communication, strategic initiatives and cross-functional projects, helping connect executive decision-making with operational reality across multiple sites.

My role extended beyond traditional executive support and included the coordination of strategic projects, corporate communication initiatives and organizational development activities. 

Selected contributions: 

• Supported executive leadership across a multi-site manufacturing organization with approximately 250 employees and a 15-member leadership team 
• Coordinated management communication, leadership processes and cross-functional initiatives across international locations 
• Led the complete redevelopment of the company's corporate identity and digital presence, modernizing external communication while preserving the organization’s heritage and industrial identity 
• Worked closely with external agencies to create an authentic and employee-focused employer and corporate brand 
• Supported organizational communication during periods of significant change and transformation 
• Assumed responsibility for the coordination of workforce transition activities during a major site closure affecting approximately 90 employees 
• Served as the central interface between management, legal counsel, payroll providers and affected employees throughout the transition process 
• Successfully supported the completion of all related employee transition processes, helping ensure clarity, professionalism and respect during a highly sensitive organizational change 
• This experience reinforced my belief that leadership is not only about strategy and growth, but also about responsibility, transparency and maintaining trust when organizations face difficult decisions and significant change. 

Selected Organizational Challenges I Helped Solve

Outdated corporate identity and limited external visibility

• Led the redevelopment of the corporate identity and digital presence 
• Modernized external communication while preserving the company’s heritage 
• Strengthened employer branding and organizational visibility 

Maintaining trust and communication during organizational change

• Supported communication across management, employees and external stakeholders 
• Helped translate strategic decisions into understandable and actionable communication 
• Fostered transparency during periods of uncertainty 

Managing a large-scale workforce transition with professionalism and respect

• Coordinated workforce transition activities affecting approximately 90 employees 
• Acted as central interface between management, legal counsel and employees 
• Ensured structured, compliant and respectful handling of a highly sensitive process 
• Successfully supported resolution and closure of all related employee matters

Alongside my primary professional role, I worked part-time as Duty Manager for a multi-facility fitness and leisure club, supporting daily operations and serving as the acting representative of the General Manager during periods of absence.

The role required balancing guest experience, operational oversight and team support while ensuring that club standards and service expectations were consistently maintained.

Drawing on my hospitality background, I acted as a trusted point of contact for both employees and members, helping resolve challenges, manage complaints and maintain smooth day-to-day operations across a diverse leisure environment.

My work was guided by a simple principle:

Operational excellence becomes visible when people experience reliability, consistency and support, even when challenges arise behind the scenes.

• Acted as the General Manager’s representative during periods of absence
• Served as primary escalation point for employee concerns, operational issues and guest inquiries
• Managed complaint resolution and supported member satisfaction across all areas of the club
• Helped ensure smooth daily operations in accordance with company standards
• Supported coordination across fitness, tennis, wellness, food service and family recreation facilities
• Maintained a high standard of service quality, operational reliability and guest experience

Selected Organizational Challenges I Helped Solve

Maintaining Operational Stability During Leadership Absences

• Acted as the General Manager's representative during periods of absence 
• Supported operational continuity across multiple service areas 
• Served as escalation point for employees and guests 
• Helped ensure consistent service delivery and decision-making 

Balancing Guest Experience and Operational Requirements

• Resolved guest concerns and complaints in a timely and professional manner 
• Supported employees in handling operational challenges 
• Maintained service quality while managing day-to-day operational demands 
• Contributed to a positive experience for both members and staff

As Executive Assistant to the Vice President Sales Europe and later Senior Director Sales Support & Shared Services EMEA, I worked at the intersection of executive leadership, communication, knowledge management and organizational effectiveness.

The role supported a highly international organization spanning more than 800 hotels across Europe, the Middle East and Africa (EMEA), with a broad network of stakeholders including hotel General Managers, Owners, Sales Leaders, Area Directors and regional leadership teams. In an environment characterized by geographic complexity and constant change, my focus was on creating the structures that enabled information, knowledge and communication to flow effectively across the organization.

Working closely with senior leadership, I helped establish and maintain communication and knowledge-sharing systems that connected hundreds of commercial leaders across the region. This included the development of centralized contact and distribution structures, the reorganization of departmental intranet platforms and the implementation of scalable communication tools designed to improve accessibility, consistency and transparency.

A significant part of my work focused on professionalizing internal communication and learning formats. Together with cross-functional partners, I introduced a new webinar platform capable of supporting large-scale virtual events with audiences of up to 1,300 participants, helping expand knowledge sharing and engagement across the EMEA region. I also contributed to the development of innovative digital communication concepts, including a mobile platform designed to provide Sales Leaders with timely access to essential information and resources.

Beyond systems and processes, I acted as a trusted partner to senior leadership, ensuring that communication, coordination and execution remained effective across a highly dynamic and geographically dispersed organization. My operational background within Marriott International enabled me to anticipate needs, understand business realities and support decision-making with minimal supervision.

My work was guided by a simple principle:

Strong organizations depend on strong connections. By creating clarity, improving access to information and helping people stay connected across regions, functions and cultures, I contributed to a more aligned, informed and effective organization.

• Trusted partner to executive leadership across a commercial organization spanning more than 800 hotels throughout EMEA
• Strengthened organizational connectivity by building and maintaining centralized communication, contact and information structures
• Reorganized and enhanced departmental intranet platforms, improving knowledge accessibility and information transparency
• Established scalable communication processes that supported consistent engagement across geographically dispersed teams
• Co-led the implementation of a webinar platform capable of supporting audiences of up to 1,300 participants
• Professionalized virtual communication and learning formats, expanding organizational reach and knowledge sharing capabilities
• Contributed to the development of innovative digital communication solutions for Sales Leaders across the EMEA region
• Supported executive effectiveness through proactive coordination, stakeholder management and operational execution
• Connected people, knowledge and communication across one of the world's largest hospitality organizations

Selected Organizational Challenges I Helped Solve: 

Fragmented communication across a geographically dispersed sales organization 

• Built and maintained centralized communication and contact structures 
• Improved information consistency across EMEA 
• Supported more effective collaboration among Sales Leaders 

Knowledge and information difficult to access across hundreds of hotels 

• Reorganisier departmental intranet structures 
• Improved usability and information discoverability 
• Enhanced access to critical sales and operational resources 

Growing need for scalable communication and learning formats 

• Introduced a new webinar platform for audiences of up to 1,300 participants 
• Professionalised virtual communication formats 
• Enabled large-scale knowledge sharing and engagement across EMEA

As Executive Assistant within Accenture Strategy, I supported two senior executives operating in a highly dynamic, international consulting environment characterized by complex stakeholder networks, extensive travel schedules and demanding client-facing responsibilities.

My role focused on creating the operational foundation that allowed senior leaders to concentrate on strategic priorities, client relationships and business development activities. This included managing highly complex calendars, coordinating international travel, supporting executive communications and ensuring seamless execution across a broad range of administrative and operational processes.

Working with executives whose schedules often involved multiple international flights each week, I learned the importance of precision, anticipation and proactive problem-solving. Success in this environment requires more than organization. It required understanding priorities, anticipating challenges before they occurred and creating clarity in situations characterized by constant change and time pressure.

Beyond executive support responsibilities, I served as a Subject Matter Expert (SME) for the company’s travel expenses and time reporting systems. In this role, I trained new employees, supported colleagues across the organization and participated in cross-location knowledge-sharing initiatives focused on process improvement and user support.

In addition, I acted as Deputy Team Lead for the executive assistant team within the Strategy division, supporting team coordination, scheduling and internal communication activities.

One of the most valuable lessons from this experience was learning how trust is built through reliability and consistency. Supporting senior executives at this level requires discretion, adaptability and the ability to deliver results independently in a fast-moving and highly demanding environment.

My work was guided by a simple principle:

Leadership effectiveness depends on operational excellence. By creating structure, anticipating needs and ensuring reliable execution, I helped senior leaders focus their time and attention where it created the greatest value.

• Supported two senior executives within Accenture Strategy in a highly international and fast-paced consulting environment
• Managed complex executive calendars, international travel arrangements, visa coordination and expense management across multiple countries and time zones
• Enabled executive effectiveness through proactive coordination, prioritization and operational support
• Served as Subject Matter Expert (SME) for travel expense and time reporting systems, supporting colleagues and onboarding new employees
• Trained and guided employees on internal systems, processes and reporting requirements
• Participated in cross-location process improvement and knowledge-sharing initiatives
• Acted as Deputy Team Lead for the executive assistant team within the Strategy division
• Supported executive communications, stakeholder coordination and client-related activities
• Developed strong capabilities in executive support, stakeholder management, discretion and operational excellence within a global consulting environment

Selected Organizational Challenges I Helped Solve 

Senior executives operated across multiple countries, stakeholder groups and demanding travel schedules, leaving little room for administrative friction or operational inefficiencies. 

• Managed complex executive calendars, travel logistics, visa processes and expense reporting 
• Anticipated priorities and resolved operational challenges proactively 
• Enabled senior leaders to focus on strategic, client-facing and business-critical activities 
• Built trusted working relationships based on reliability, discretion and consistent execution 

Growing organizations depend on consistent use of internal systems and processes, yet employees often require guidance and support to navigate them effectively. 

• Served as Subject Matter Expert (SME) for travel expenses and time reporting systems 
• Trained and onboarded new employees on internal processes and reporting requirements 
• Supported colleagues across locations with system-related questions and best practices 
• Contributed to knowledge sharing and process consistency across the organization

As Personal Assistant to the Managing Directors and Office Manager, I supported the leadership team of a growing lifestyle and consumer products group with approximately 50 employees and a portfolio of emerging brands across fashion, wellness and consumer goods.

My role combined executive support, office management and operational coordination, serving as a central point of contact for leadership, employees and external stakeholders. As the organization continued to grow, I helped introduce structures, administrative standards and operational processes that supported increasing complexity and improved day-to-day effectiveness.

Working closely with the Managing Directors, I coordinated projects, supported business operations and contributed to the gradual professionalization of administrative processes, including travel management, procurement activities and internal governance practices.

A defining chapter of my time with the company began when the Managing Director unexpectedly became unavailable to lead day-to-day operations. The organization was suddenly faced with a significant leadership transition, requiring rapid adaptation across teams, processes and decision-making structures.

Working closely with the newly appointed Managing Director, the HR Manager, Finance leadership and external advisors, I helped maintain organizational continuity during a period of significant transition and uncertainty. My role focused on coordinating information, supporting communication, tracking priorities and helping create stability while the organization adapted to new leadership structures.

This experience taught me that organizations often reveal their true strength during periods of uncertainty. While processes and structures matter, resilience ultimately depends on people who are willing to step forward, create clarity and support others when circumstances become difficult.

My work was guided by a simple principle:

Sustainable organizations are built on structure, trust and the ability to create stability when complexity increases.

• Supported executive leadership within a growing multi-brand consumer products organization
• Served as primary point of contact for leadership-related matters across internal and external stakeholder groups
• Managed office operations, travel management, procurement activities and administrative processes
• Led and coordinated office support functions, including administrative and facility-related teams
• Introduced administrative standards, governance practices and operational procedures to support organizational growth
• Managed internal projects on behalf of leadership and provided regular progress reporting
• Supported organizational continuity during a sudden leadership transition and period of uncertainty
• Worked closely with HR, Finance and external advisors to help stabilize operations and maintain effective communication
• Contributed to the professionalization of organizational structures and operational processes in a rapidly growing entrepreneurial environment

Selected Organizational Challenges I Helped Solve 

A growing entrepreneurial business increasingly relied on informal processes, creating inefficiencies and inconsistencies as complexity increased. 

• Introduced administrative standards and governance routines 
• Improved consistency across office and support functions 
• Supported the transition from informal working methods to scalable organizational practices 
• Helped create operational foundations for continued growth 

The sudden absence of the Managing Director created uncertainty and operational disruption across the organization. 

• Helped coordinate communication and business continuity activities 
• Worked closely with HR, finance and external advisors 
• Supported prioritization and operational decision-making 
• Contributed to stabilizing day-to-day operations during a period of significant uncertainty

As Assistant Front Office Manager at the Sheraton Frankfurt Airport Hotel, I was responsible for the operational leadership of the main front office within one of Germany’s largest and most complex hotel environments.

The property operated more than 1,000 rooms, extensive conference capacity, multiple restaurants and a broad guest service infrastructure directly connected to one of Europe’s busiest airports. In this environment, the front office was far more than a reception desk. It was a central operational control point where guest service, problem-solving, team leadership and real-time decision-making came together every day.

I held direct leadership responsibility for approximately 35–40 employees at the main reception and worked within a broader guest service organization of around 60–70 employees across front office, bell service, guest service center and VIP lounge operations. Together with the second Assistant Front Office Manager and the Front Office Manager, I helped ensure stable operations across a 24/7, high-volume, internationally exposed service environment.

My role combined operational management, people leadership and service delivery under highly dynamic conditions. Daily business required constant prioritization, close coordination with housekeeping, engineering, sales, revenue and other hotel functions, and calm decision-making under pressure — especially during irregular operations, flight disruptions, peak arrival waves and demanding guest situations. In a hotel directly connected to Frankfurt Airport, operational reality could shift within minutes, and maintaining service quality often meant leading teams through complexity before it escalated.

A central part of my responsibility was to create stability for both guests and employees in an environment defined by unpredictability. This included managing complaints and escalations, supporting VIP and loyalty guests, coordinating with airline and crew business, and helping teams stay focused and service-oriented even during periods of extreme workload and operational disruption.

Beyond the operational side, the role also shaped my leadership approach. I led young and highly diverse teams, supported employees through demanding day-to-day business, and worked to balance performance expectations with clarity, fairness and human leadership. During a period of significant staffing change, including the integration of many new international team members, I helped stabilize operations and maintain team cohesion in a fast-moving environment.

This role taught me how to lead under pressure, how to stay calm when complexity rises, and how important it is for leaders to create orientation and reliability for others — especially when the environment around them is anything but predictable.

Selected contributions:

• Led the main front office operation within a large international airport hotel with more than 1,000 rooms and extensive conference and guest service infrastructure 
• Held disciplinary leadership responsibility for approximately 35–40 front office employees within a wider guest service organization of around 60–70 employees 
• Managed daily front office operations in a 24/7, high-volume environment shaped by international guests, airline business, crew operations and frequent operational disruptions 
• Helped ensure service stability and guest satisfaction during peak periods, escalations, flight-related irregularities and high-pressure operational situations 
• Acted as a key operational interface between front office and functions such as housekeeping, engineering, revenue and sales 
• Supported complaint handling, VIP guest management, loyalty guest care and complex guest service situations in an internationally exposed environment 
• Contributed to team stabilization, employee leadership and service quality management in a highly dynamic and multicultural workforce setting 
• Helped implement operational company standards, structure day-to-day priorities and maintain execution quality in a business with constant operational volatility 
• Strengthened my ability to lead under pressure, make fast operational decisions and balance service excellence with people-focused leadership

 Selected Organizational and Operational Challenges I Helped Solve

Maintaining service quality and operational control in a highly unpredictable 24/7 environment

• Led front office operations in a hotel environment where business volumes could change within minutes due to flight disruptions, peak arrivals and irregular operations 
• Helped teams stay focused, responsive and service-oriented under intense operational pressure 
• Balanced guest expectations, staffing realities and operational priorities in a high-volume airport setting 

Creating stability and leadership for large frontline teams in a complex service operation

• Provided structure, direction and day-to-day leadership for a large front office team within a broader guest service organization 
• Supported employee performance, team cohesion and operational reliability in a fast-moving and demanding environment 
• Helped integrate and stabilize a diverse and international workforce during periods of staffing change 

Bridging operational excellence and human leadership in a pressure-driven guest business

• Managed complaints, escalations and difficult guest situations with calm, clarity and professionalism 
• Acted as a bridge between frontline employees, hotel leadership and operational support departments 
• Helped create an environment where service quality, accountability and people leadership could coexist even under sustained pressure

As Assistant Villa Housekeeping Manager at Mallorca Marriott Son Antem Golf Resort & Spa, I held leadership responsibility in a complex resort operation combining hotel services with a large villa and vacation ownership environment.

The resort included 150 hotel rooms and 224 villa apartments, creating an operating model that required not only hospitality service, but also highly structured housekeeping, turnover planning and cross-functional coordination. In this role, I helped manage the villa housekeeping operation, leading internal and external staff resources and supporting quality, readiness and service consistency across the resort’s villa inventory.

My responsibilities included shift and staffing planning, operational coordination of internal and outsourced housekeeping teams, quality inspections, guest and owner-related issue handling, inventory and linen management, and day-to-day leadership of a diverse workforce. I also supported onboarding, feedback and conflict handling within the team and helped ensure that standards, handovers and seasonal ramp-ups were executed reliably.

What made this role particularly formative was the combination of scale, seasonality and diversity. The operation was shaped by high occupancy fluctuations, tight turnaround windows, summer peaks, owner expectations and the complexity of leading a team with very different levels of experience, educational backgrounds and cultural contexts. It was also my first formal management role — a step I was specifically invited into based on my prior work within the resort and my close collaboration with the villa operation from earlier front office roles.

Before moving into housekeeping leadership, I spent several years in different guest-facing and operational roles within the same resort, including front office, villa operations coordination, training responsibilities and shift leadership. That progression gave me a strong end-to-end understanding of resort operations and helped me build credibility across departments and teams.

Alongside my departmental role, I also served as Duty Manager during evening shifts, acting as the senior operational contact for escalations, guest issues, incidents and cross-departmental decisions across the resort in the absence of the General Manager.

Looking back, this role taught me a great deal about leadership under pressure. It strengthened my ability to stay calm in fast-moving situations, lead diverse teams with clarity and empathy, and maintain service quality in an environment where operational complexity, guest expectations and team realities constantly had to be balanced.

Selected contributions:

• Held leadership responsibility within the villa housekeeping operation of a large international resort with 224 villa apartments, working across a mixed internal and external workforce of approximately 30–50 employees 
• Managed shift planning, staffing coordination, quality inspections, linen and material flows, seasonal ramp-ups and day-to-day service delivery across the villa operation 
• Coordinated internal teams and external service providers to maintain operational consistency, quality standards and villa readiness during high-volume arrival and departure periods 
• Supported guest and owner issue resolution, service recovery and operational decision-making in a resort environment shaped by high seasonality and fluctuating occupancy 
• Led, coached and supported a highly diverse workforce across different age groups, backgrounds and experience levels, while maintaining clear expectations and operational standards 
• Built credibility in a Spanish-speaking operational environment and strengthened team trust despite stepping into my first formal management role at a relatively young age 
• Progressed internally through several operational roles within the resort, building a broad understanding of front office, guest services, villa coordination and resort operations before moving into departmental leadership 
• Served as Duty Manager during evening shifts, acting as the senior operational contact for escalations, guest concerns, incidents and cross-functional coordination across the resort 

Selected Organizational Challenges I Helped Solve

Maintaining quality and operational consistency across a large villa resort operation

• Helped coordinate housekeeping operations across 224 villa apartments with tight turnaround windows and fluctuating occupancy 
• Supported quality inspections, staffing allocation, handovers and service readiness across internal and outsourced teams 
• Helped ensure consistent international company standards in an environment shaped by seasonality, volume and operational complexity 

Leading a highly diverse operational workforce with clarity and trust

• Worked with employees from very different educational, cultural and professional backgrounds 
• Helped create stability, structure and accountability within a mixed internal and external team 
• Combined clear expectations with a people-centered leadership approach that built trust across the operation

Keeping resort operations stable during peak periods and guest escalations

• Supported day-to-day operational decision-making in a fast-paced resort environment with demanding owner and guest expectations 
• Helped manage pressure points caused by high occupancy, tight turnovers, complaints and cross-departmental dependencies 
• Served as Duty Manager during evening shifts, helping maintain calm, coordination and service continuity during escalations and incidents

Before moving into villa housekeeping leadership, I spent more than four years in a range of operational and guest-facing roles across the resort, building a broad understanding of hospitality operations from the ground up after my traineeship.

My responsibilities during this period spanned front office operations, villa coordination, guest communication, training and restaurant supervision. Working across both hotel and villa operations, I gained first-hand experience in service delivery, shift leadership, guest issue handling, cross-functional coordination and the day-to-day realities of a large international resort environment.

These roles included:

• Cluster Front Office Operations Supervisor – overseeing front office shifts across hotel and villa operations 
• Front Office Villa Operations Controller – coordinating villa allocation, operational readiness and guest-facing villa processes 
• Senior Front Office Agent & At Your Service Trainer – supporting guest communication and training colleagues in the guest service and telephone operations environment 
• Restaurant Shift Leader – supervising daily operations in one of the resort’s à la carte outlets 

This progression allowed me to understand the resort from multiple operational perspectives before moving into my first formal management role. It also laid the foundation for many of the capabilities that have shaped my career ever since: leading under pressure, staying close to operations, understanding service from both the guest and team perspective, and connecting people, standards and execution across different parts of the business.

I completed my apprenticeship as a Hotel Specialist at Leipzig Marriott Hotel, graduating in 2.5 years instead of the standard 3 years. The program provided a comprehensive introduction to hotel operations and allowed me to work across all major departments of a large international hospitality business.

During the apprenticeship, I rotated through front office, food & beverage, kitchen, banqueting, housekeeping, sales, reservations and accounting. This broad operational exposure gave me an early understanding of how service quality, commercial priorities and back-of-house processes connect to create a consistent guest experience.

The role required adaptability, discipline and a willingness to learn quickly across very different operational environments — from guest-facing service functions to administrative and support areas. It also gave me a practical understanding of hospitality as a system: one in which service excellence depends not only on individual departments, but on how well they work together.

After successfully completing the apprenticeship, I remained with the hotel for a further two months as a Night Front Office Associate, supporting reception operations during the night shift before moving abroad for the next step in my hospitality career.

Looking back, this period laid the foundation for much of what has shaped my professional path ever since: a hands-on understanding of operations, a strong service mindset, and an appreciation for the discipline, teamwork and reliability required to make complex organizations work well.

Selected foundations

• Completed a cross-departmental apprenticeship in 2.5 years, shorter than the standard program duration 
• Rotated through all major hotel functions, including front office, food & beverage, kitchen, banqueting, housekeeping, sales, reservations and accounting 
• Built a broad operational understanding of guest service, internal hotel processes and cross-functional collaboration in a full-service international hotel environment 
• Developed an early foundation in service quality, teamwork, operational discipline and hospitality leadership 
• Continued with the hotel after graduation in a night front office role, supporting reception operations before moving abroad